Customer Support

For any questions or concerns, please contact our customer support team:

Support Number: 080-41615094

Email: ahmedy.sadat.ahmedy@gmail.com

Support Hours: 9:00 AM - 5:00 PM

Shipping Policy

Processing Time: Orders are processed within 1-2 business days

Shipping Days: 8-10 business days for standard delivery

Express Shipping: 6-8 business days (if available)

Shipping times may vary during peak seasons and holidays.

Refund Policy

We offer refunds under the following conditions:

• Items must be returned within 2 days of purchase
• Items must be in original condition and packaging
• Proof of purchase is required
• Refunds will be processed within 6-8 business days

Return Policy

To initiate a return:

1. Contact our customer support team
2. Provide your order number and reason for return
3. Follow the return instructions provided
4. Package items securely for return shipping

Return Window: 2 days from delivery date

Return Shipping: CHARME will take care of the return shipping

General Terms

By using our website and services, you agree to these terms and conditions. We reserve the right to update these terms at any time.

Last updated: 1st October 2024